FAQs

About Us
We are an online wedding accessory resource offering an amazing range of accessories and decorations. Included are many exclusive designs created specifically with today's Brides in mind. Combined with perennial favorites, our collection is unmatched in selection, quality and value.

With all this choice, you will appreciate the comfort and convenience of shopping from your home.


Products
Why can't I add a specific product to my bag?
Your product may be marked as out of stock, unavailable to your location, or discontinued. For items marked as out of stock you can choose to be notified as soon as they come back in stock by clicking the link above the item and filling out appropriate details. Items that have been discontinued are no longer available.

How do I redeem a Promotion Code?
On the cart page or at step 1 of the checkout process, enter the code exactly as it appears, in the box for "Promotion Code". Continue checking out by clicking "Continue Checkout". If your discount qualifies, it will be displayed on the Order Confirmation page.


How Are Promotion Codes Applied?
Discounts apply to merchandise at retail dollar value only and do not apply to shipping, fees, taxes, or other non-merchandise charges and cannot be combined with any other offer. Favorite item discount applies to highest regular priced single item in the shopping cart.



Payment
What credit cards do you accept?
We are happy to accept MasterCard, Visa and American Express. All Credit Card information is processed through our secure server.


Can I pay with Paypal?
Yes, you can pay with your PayPal account. If you choose this payment method you will be redirected to PayPal at the end of the order process to complete your payment. PayPal is a secure online payment processor that accepts all major credit cards. For more information, visit Paypal.com.

Will tax be charged on my order?
Sales tax will be charged on orders shipped within the state of Tennessee.

What Currency Are Prices In?
All Prices are in United States Dollars.

Do you ship internationally?
Yes we will ship anywhere worldwide. 

Each country handles imported goods differently. You will be responsible for any custom or duty charges that may be applicable.

Where will my order be shipped from?
Depending on product availability, orders will be sent from our store or directly from our manufacturer in Canada. 
Can I ship to a P.O. Box?
We ship all orders via courier. We do not currently offer deliveries to P.O. Box addresses.

Free Shipping Exclusions
Glassware++
Due to the weight of glassware product a shipping surcharge will be applied at checkout. This charge is calculated based on the amount of glassware in your order.
*Remote Location Shipping Fee++
The remote shipping fee varies based on location. It is determined by FEDEX and will be applied to your order in the check out.


Returns
Can merchandise be returned?
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days for refund*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the returnwill apply only to the purchase price of the product. Shipping and processing charges will not be refunded.

*IMPORTANT
No returns on opened products, food/candy items or colored decorations such as streamers, candles, etc. Items personalized as per order cannot be returned. Candles shipped by ground during the summer months cannot be returned.

NOTE: Colors vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.


Safety; Security; and Privacy
How secure is your website?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties.